Terms and Conditions

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.

For orders to be included in the current working day, they must be placed before 11.59am on Monday to Friday. Orders placed after 11.59am, at weekends and on English public holidays will be treated as being placed the next working day.

The customer shall be responsible for obtaining all necessary authorities and consents to reproduce pictures, artwork, photographs, copyright text and/or any other reproducible materials ("Materials") prior to instructing PersonalisedPlayingCards.com to reproduce the same. The customer shall indemnify and hold PersonalisedPlayingCards.com and representatives harmless against all claims, demands, actions, costs, expenses (including but not limited to legal costs and disbursements), losses and damages arising from or suffered or incurred by reason of any claim (including but not limited to the defence of such claim) that the reproduction of the Materials by PersonalisedPlayingCards.com infringes the intellectual property or other rights of any third party or misuses the confidential information of a third party

We try to dispatch within 4 working days after an order is placed (a working day is details above), or the Next Working Day for Emergency Service orders placed before 11.59am. We ship most items using Royal Mail First Class service, but we reserve the right to use other methods where necessary.

We cannot be held responsible late delivery once an order has been shipped.

We reserve the right to charge upto the full value of an order to resend in the event an incorrect delivery address is supplied.

The buyer is responsible for any fees, duties or taxes that may be applied.

We reserve the right to refuse any order placed at our absolute discretion and without need of explanation. We also reserve the right to refuse any order placed from outside of the UK mainland. In the event an order is refused a full refund will be issued.

We do our best to ensure the quality of our products is the best it can be, however we will not be held responsible for poor quality if the images supplied by you, the customer, make better quality not reasonably possible.

We do not alter images, however we reserve the right to modify your images to ensure the best possible result is achieved. Previews given on the creators are for a guild only. Some variation in the location on your image on the card can occur. Boarders are not recommended and we can not be held responsible for uneven boarders or general alignment.

All our machines are colour calibrated regularly to print industry standards. However due to the nature of our card creators we can not guarantee colours will be printed as expected, and accept no liability if colours are not as intended. If you have specific colour requirements please contact us before ordering.

We reserve the right to change materials and sizes at any time without notice.

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

Due to the nature of our personalised products we are unable to accept returns. Such items are also exempt from distance selling regulations. In the event an item arrives faulty a replacement will be supplied alternatively refunds may be given. This will be assessed on a case by case basis. In either case we must be made aware of the faulty item within 7 days of delivery.

We reserve the right to decline cancellation requests once production of an order has started. Emergency Service orders cannot be refunded or cancelled once ordered due to the fast-track nature of the order.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below. You must not:

(a) republish material from this website (including republication on another website); (b) sell, rent or otherwise sub-license material on the website; (c) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose; or (d) redistribute material from this website.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to the website. Further, our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise. Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise. However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website. You must not use our website in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.

PersonalisedPlayingCards.com is a trading name of Ivory Graphics Ltd
Registered Office: 16 The Maltings, Roydon Road, Stanstead Abbotts, Hertfordshire, SG12 8UU
Registered in England
Registration No 04176469